The challenge
The PM team was using an Excel spreadsheet to track system-related activities. This manual process required significant time to monitor approvals, send follow-ups, and keep data synchronized with their internal system (Spark/ServiceNow). Lack of automation led to inefficiencies and delayed task tracking.
Our approach
We replaced the manual tracker with a fully customized interactive calendar tailored to the PM team's needs. The system uses AI-powered semantic matching to link tasks with their corresponding records in Spark, automates notifications and approval reminders, and allows the PM team to create, modify or delete tasks directly through a chatbot interface.
The impact
Significant time savings for the PM team by eliminating manual tracking and follow-ups
Improved data quality and visibility, enabling automated reporting and analytics
Operators no longer need to send reminders or track emails manually
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